In today’s highly competitive business landscape, understanding and prioritizing customer needs is essential for long-term success. To truly excel in customer orientation, organizations must go beyond basic satisfaction metrics and delve into the realm of customer loyalty and advocacy. This is where the Net Promoter Score (NPS) emerges as a game-changing tool. NPS offers a unique approach to gauging customer sentiment and serves as a powerful compass for driving customer-centric strategies. We use NPS as a key driver of customer-centricity.

Our NPS is 54, well above the industry average. Why? Our customers tell their stories:

Success Story Qiagen

“With Qlik Sense, we have the facts we need to make good decisions available to us quickly, performantly, at the right place and at the right time.”

Daniel Grünebaum,
Senior Director Controlling

Success Story LSG Group

“What makes Qlik Sense and TRUECHART so valuable as a BI platform is its great flexibility. We can carry out any analytical task, no matter which source system the data comes from or what type of content needs to be mapped. And it is displayed nicely and in a standardised way.”

Frank Hefner,
Business Analyst BI
LSG Lufthansa Service​

Success Story SIEMENS

“When I first saw TRUECHART, I was impressed. The Qlik® extension fits perfectly with my BI strategy for purchasing and frees up valuable time for operations.”

Nicolas Michel,
Product Manager Procurement
Siemens Smart Infrastructure

Success Story Blumer-Lehmann

“I already knew Qlik Sense from before and am firmly convinced of the performance of this analysis software. We got to know TRUECHART as an extension in HICO-Group’s proof-of-concept. This tool is very powerful and impresses with extensive commentary and annotation functions directly on the data points and in the charts. Exactly what we were looking for.”

Fabian Stadler,
Head of Controlling
Blumer Lehmann

Success Story Sulzer AG

“We were looking for – and found with QlikView® – a solution with which all potential sources of analytical insights can be integrated in a performant and reliable manner, flexibly evaluated and distributed in a recipient-oriented manner!”

Steffen Lange,
Head of BI
Sulzer AG

Success Story Telekom

“From our point of view the project is a great success, highlights in the reports are the commenting functions and the visualizations according to IBCS® standard. We are consistent in the presentation, have a very high level of automation and have thus achieved our goal of updating and providing reports and dashboards very quickly.”

Klaus-Peter Starkloff,
Project Manager
Deutsche Telekom

Success Story localsearch

„HICO-Group implemented Qlik Sense, TRUECHART and STRUCTUREBUILDER for Qlik Sense for us and made it available for around 170 employees to evaluate data from around 30 source systems. And they did it in a very short time.””

Marco Rieben,
Head of Business Intelligence